Experienced associates help you choose the right government channel — RTI, CPGRAMS, e-Jagriti, NHRC and more. Start free on WhatsApp. Pay only if you want us to draft, file, or follow up for you — at a fraction of market rates.
Tap your situation — we show the right portal and how The Samaritan can help.
We know these processes inside out — RTI timelines, CPGRAMS appeals, e-Jagriti filings, NHRC formats. Our associates have done this for years. You stay in control; we remove confusion.
Portals link to official government sites. Stuck? One tap opens WhatsApp with your issue category pre-filled so we can guide you in minutes.
Large touch targets, bottom quick-actions on Android & iPhone, simple menu — designed for someone filing a complaint on a ₹10,000 phone at midnight.
We are not a law firm. We do not chase ambulance-fee cases. Optional paid support covers drafting and filing labour — priced below typical advocates because volume and goodwill matter more than extraction.
The Samaritan is the public face of a longer story. The roots run deeper: DnD.
For years, our associates have done the unglamorous work that actually moves democracies: deep research, patient documentation, and consistent, resilient effort aimed not at headlines but at policy. We have seen rules shift — sometimes inch by inch, sometimes after years — because someone refused to treat fatigue as defeat. That is the spirit behind our name. DnD is not indifference; it is a promise to the aam junta: we will not add to your disturbance. We will stand in the gap so you are not alone against systems that were never designed to feel kind on the first visit.
There is no people more historically awakened and spiritual than Indians — at home and across the diaspora. That consciousness is not abstract. It is the same force that sustains families through decades of paperwork, the same dignity that walks into a government office with hope despite yesterday’s silence. We honour that. The Samaritan is simply how we serve today: a hand on the map, a voice on WhatsApp, a shield when the path turns hostile.
Much of what you navigate is still shaped by colonial-era procedure and inherited bias — forms that confuse, timelines that exhaust, and mechanisms that are legally available yet emotionally brutal. The Constitution and successive laws gave you RTI, consumer commissions, CPGRAMS, NHRC, e-Jagriti, and more. The judiciary and government redressal channels exist; they are not fiction. But the journey is almost always prolonged and fatiguing. That is not your failure. That is the texture of systemic change. And it is precisely through thousands of such journeys — filed, appealed, tracked, reopened — that the machine slowly learns to bend toward justice.
If you have conviction, we are with you. Move with integrity, and the universe has a way of tagging along — not as magic, but as momentum gathered one truthful step at a time.
We are not anti-government. We are for government — for the republic you already fund and vote for — working better. When ideas from citizens are clear, evidence-backed, and politically literate, we have, at times, liaised with policymakers to help translate them into drafts, amendments, and administrative fixes that scale beyond a single complaint. The complaint you bring may be personal; the pattern it reveals may be national. We treat both with seriousness.
Minimal-cost support exists for sustenance, not profit — so we can keep doing this work and stay effective in policy arenas. Where needed, we help you proceed with discretion, reducing exposure to the backlash a few corrupt actors may try when challenged.
We guide you through official portals and lawful escalation — RTI, grievance systems, commissions — so your fight remains defensible, documented, and hard to dismiss as “noise.”
We care less about performative outrage and more about outcomes: a refund secured, a file reopened, a circular revised, a habit of accountability reinforced.
Whether you are a student, a pensioner, a whistle-blower, or a professional with a spreadsheet of evidence — if you are willing to stay the course, we match your seriousness with ours.
The first conversation is free. When you ask us to draft, file, or follow through, the modest fees we quote are calibrated for sustenance and effectiveness — not extraction. Government charges (RTI fees, court fees, stamps) are yours, paid directly to authorities; we do not mark them up. Our aim is that you leave the process with your sanity intact, your identity protected where possible, and your case positioned so the system must respond — while we continue the longer work of making such responses ordinary rather than exceptional.
Propose a change to law, rules, or government practice. Submissions go to our secure database. Selected proposals are highlighted for government agencies on the Policy Voice page.
Government portals are free or nominal (e.g. RTI ₹10, e-Jagriti court fee by claim size). Our first consultation is always ₹0. You only pay if you ask us to do the paperwork — and even then, fees are set to cover associate time, not to maximize profit.
Official Government of India platforms — plus a Samaritan help button on every card if you want us beside you.
File RTI applications and First Appeals against any Central Government Ministry, Department or Public Authority. Get information within 30 days by law.
Lodge complaints against companies, e-commerce platforms, banks, insurance, telecom or any service provider. Call 1915 (toll-free) or file online via INGRAM portal.
India's unified next-gen platform for consumer justice — replaced e-Daakhil, CONFONET & NCDRC-CMS on 1 Jan 2025. File at District, State or National Consumer Commission online. No lawyer needed for most claims.
The central government's flagship grievance system. Covers all Central Ministries and State Governments. Get a response within 30 days with tracking capability.
File complaints for violation of human rights by State or its agents — police atrocities, custodial deaths, bonded labour, trafficking, denial of rights to marginalized communities.
File corruption complaints against public servants including Members of Parliament, Ministers, Group A officers and other central government officials.
Report online financial fraud, cyber crime, digital harassment, child abuse content and other internet crimes. Call 1930 immediately for financial fraud recovery.
Address workplace disputes, wage theft, wrongful termination, EPF/ESIC issues, occupational hazards, and violations of labour laws by employers.
File complaints about train delays, dirty coaches, staff misbehaviour, overcharging, food quality, ticket refunds, and other railway service issues.
Complain about stock brokers, mutual funds, depository participants, listed companies, and any SEBI-regulated entity that has cheated or caused financial loss.
Get free legal representation if you belong to SC/ST, women, children, disabled, victims of trafficking, industrial workers earning less than ₹3 lakh/year, or disaster victims.
Escalate your unresolved grievance directly to the Prime Minister's Office or President's Secretariat when other departments have failed to respond or resolve.
Follow this proven escalation path to resolve your issue at the appropriate level.
Determine whether it's a consumer dispute, rights violation, government service failure, or corruption. Choose the right portal.
Collect bills, receipts, screenshots, correspondence, dates, and names. Strong documentation speeds up resolution dramatically.
Register and submit your complaint on the appropriate government portal. All portals are free or low-cost and available 24×7.
Use your registration number to track status. If unsatisfied, file an appeal — most systems have a 2-tier appeal mechanism.
Move to the next authority — State Commission → National Commission, or First Appeal → Second Appeal → High Court if required.
Free government helplines available to every Indian citizen — save these numbers.
Consumer complaints, product/service issues
Online fraud, UPI scams — call immediately
Train complaints, enquiry, emergencies
Crime, emergencies, law & order
Domestic violence, sexual harassment
Child abuse, trafficking, child rights
Medical emergencies and ambulance
Human rights violations, NHRC facilitation
Free guidance on which portal to use
Clear answers to the most common questions about filing grievances.
Confused about which portal to use? WhatsApp us and we will help you identify the correct grievance mechanism, draft your complaint, and guide you step by step — completely free of charge.
+91 70066 80923 · Available for queries
+91 70066 80923 · For detailed consultation
The Samaritan: free guidance first. Optional paralegal fees only if you request drafting/filing. Not a law firm — for court representation, contact DLSA or a licensed advocate.
Describe your problem and we'll tell you exactly which portal to use, what documents you need, and how to write your complaint effectively.
Free guidance · No charges · Confidential